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Cookies & Privacy Policy

Privacy Policy

RMTSoft GmbH & Co. KG ("RMTSoft", "we", "us", "our") is committed to protecting and respecting your privacy. This policy sets out the basis on which any information from which you can be identified or are otherwise identifiable ("Personal Data") and that we collect from you, that you provide to us or that we otherwise obtain will be processed by us when you access and use the LIV:K website (accessible via https://livk.co.uk) (the "Website"). Please note that the Website is not intended for children and we do not knowingly collect Personal Data relating to children. Please read the following policy carefully to understand our processes and practices regarding your Personal Data and how we will treat it.

We will ensure that your Personal Data is handled in accordance with the law. The relevant law here is: (i) the Data Protection Act 2018; (ii) the UK General Data Protection Regulation (as defined in the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019/419); (iii) the General Data Protection Regulation (EU) 2016/679 (as applicable); and (iv) the Privacy and Electronic Communications (EC Directive) Regulations 2003 (together, the "Data Protection Legislation").

For the purpose of the Data Protection Legislation, we, RMTSoft GmbH & Co. KG, registered in Germany with registered number HRA 202091 and with registered address Carl-Zeiss-Str. 14-16, 28816 Stuhr, Germany, are the Data Controller.

1. Collection of Personal Data

We may collect and process the following Personal Data about you:

Personal Data that you give us

The Personal Data that you give to us may include details such as your name, title, home address, e-mail address, mobile phone number and home phone number.

Personal Data that we collect about you

The Personal Data that we collect about you includes technical information about you and the device that you use to access our Website, such as information regarding: (i) the type of device you use, a unique device identifier, network information, the type of operating system and browser you use, time zone settings, and other device-related information; and (ii) the date, time and duration of access to the Website, including pages viewed.

The legal basis on which we hold your Personal Data is primarily for the purpose of pursuing our legitimate interests in connection with the operation, improvement and promotion of the RMTSoft business. We may also use your Personal Information in certain circumstances where necessary for the performance of a contract (or where necessary in order to enable us to take steps at your request, prior to entering into a contract).

2. Uses made of your Personal Data

We use your Personal Data in the following ways and for the following purposes:

  • We use the Personal Data that you give to us to:
    • enable you to access your Website account and to correspond with us by phone, email or otherwise;
    • provide you with information, products and services that you request from us;
    • enable us to connect you with an RMTSoft partner or affiliate in response to any request that you submit to us to receive further information regarding a kitchen that you have designed using the Liv:K kitchen design portal, as made available on the Website (the "Design Portal"); and
  • We will use the Personal Data that we collect about you to:
    • administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to provide more relevant content;
    • improve our products/services and to ensure that the Website (including the Design Portal) is presented in the most effective manner for you and your device;
    • facilitate a consistent user experience and to allow you to participate in interactive features of our Website, when you choose to do so;
    • as part of our efforts to keep our Website safe and secure; and

3. Disclosure of your Personal Data

From time to time, we may share your Personal Data with other entities forming part of the RMTSoft group of companies and/or third parties, including selected RMTSoft partners.

We may disclose your Personal Data to third parties:

  • in the event that you design a kitchen using the Design Portal and request to be contacted by an RMTSoft partner with regards to taking your design forwards;
  • in the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets;
  • if RMTSoft or substantially all of its assets are acquired by a third party, in which case Personal Data held by us will be one of the transferred assets;
  • if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation;
  • in order to enforce or apply our Website terms of use, or to protect the rights, property, or safety of RMTSoft, our users, or others.

4. Where we store and transfer your Personal Data

The Personal Data that we collect from you, or that you provide to us, will generally be held at a location within the UK or European Economic Area (EEA). Transfers between the EU and UK are made on the basis of an adequacy decision by the European Commission. In processing your Personal Data, it will sometimes by necessary for us to transfer your Personal Data outside the UK and EEA, such as where your information is processed by one of our overseas third party service providers located outside the UK and EEA. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in any event in accordance with this policy and Data Protection Legislation when it is processed in a location outside the EEA or UK. We may enter into contracts with entities based outside the EEA and UK with respect to the transfer of your Personal Data to them, where this is required by Data Protection Legislation.

5. Retention of your Personal Data

Your Personal Data will be held for as long as your account is active or as needed to provide you with access to our Website and services (and otherwise in accordance with our internal data retention procedures). If you wish to cancel your account or otherwise request that we no longer use your Personal Data, contact us at info@rmtsoft.de. We will only retain and use your Personal Data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security of your Personal Data

The security of your Personal Data is important to us. We comply with accepted industry standards to protect the Personal Data that we hold. We use strict procedures and security features to try to prevent unauthorised access, however, no method of information transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Data.

Where you have chosen a password which enables you to access your account on our Website, you are responsible for keeping this password confidential. You are not permitted to share a password with anyone.

Our Website may, from time to time, contain links to and from the websites of our partners, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage you to carefully read the privacy notice of any website you visit.

7. Cookies

RMTSoft uses cookies on the Website. A cookie is a small text file that is stored on your device by a website server, but cannot be used to launch programs or transmit viruses to your device. Web beacons or action tags may be used to support the transmission of the cookie. This technology is a tool used to compile statistics on the use of the Website, such as the number of visitors who clicked on key elements (links or graphics). We may share these compiled statistics with partner companies. You have the option to accept or reject cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

8. Google Analytics

These cookies enable the function of our data analytics package – Google Analytics. This software helps us track and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Kutchenhaus and Google. The information is anonymous and never reveals any personal or financial data.

9. Mouseflow


This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at https://mouseflow.com/legal/company/privacy-policy/  

For more information on Mouseflow and GDPR, visit https://mouseflow.com/legal/gdpr/.

10. Social Login

We offer you the option of using your existing profile on the social networks Facebook (Meta Plat-forms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland) and Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) to register and log in to our online services. To do this, you can click on the corresponding Facebook or Google icons when registering or logging in. Clicking on the respective symbol opens a new window in which you can log in to the corresponding provider. You will also be informed which data will be forwarded for authentication and for registra-tion or login. Based on your consent, it is also possible that further data from your profile will be for-warded to us. This data (such as your age or like behaviour) is then used to optimise our offers, includ-ing adapting our offers to your interests. The legal basis for data processing is your consent in accord-ance with Art. 6 (1)(a) of the GDPR.
A connection is established between your device and the servers of the respective provider in order to carry out the authentication. This enables the provider to find out your IP address in particular, and possibly also other information about your device. As part of the technical process, personal data may be transmitted to Meta or Google servers in the USA. We have no influence on data processing by the provider in this regard. In this respect, the data protection information of the respective provider ap-plies:
Facebook: http://www.facebook.com/policy.php  
Google: https://policies.google.com/privacy 

11.  Microsoft Advertising

This website uses retargeting technology from the following provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.

This technology enables us to target visitors to our website with personalized, interest-based advertising if they have previously shown interest in our shop and products. The display of these ads is based on a cookie-based analysis of past and current usage behavior, although no personal data is stored. When using retargeting technology, a cookie is stored on your computer or mobile device to collect pseudonymized data about your interests and tailor advertising to the stored information. These cookies are small text files that are stored on your device, allowing you to see ads that are highly likely to match your product and information interests.

All the above-mentioned processes, including setting cookies to access information on your device, are only carried out if you have expressly consented to this in accordance with Art. 6 (1) lit. a GDPR. Without this consent, retargeting technology will not be used during your visit.

You can withdraw your consent at any time with future effect. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European data protection level based on an adequacy decision by the European Commission.

12. Use of Youtube

We use plugins from YouTube, which is operated by Google, on our website. The operator of the pages is YouTube. The owner of YouTube is Google Ireland Limited, Gordon House, Barrow St, Dublin 4, Ireland. 
A possibility for contact offers the page : https://www.YouTube.com/t/contact_us

When you visit a page with the YouTube plugin, a connection to YouTube's servers is established. This tells the YouTube server which of our pages you have visited.
Furthermore, YouTube can store various cookies on your device or use similar technologies (e.g., device fingerprinting). This allows YouTube to receive information about visitors to our website. This information is used, among other things, to compile video statistics, improve user-friendliness, and prevent fraud.

If you're logged into your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of presenting our online content in an appealing manner. 
For more information on how YouTube handles user data, please refer to YouTube's privacy policy at: https://policies.google.com/privacy.
 

13. Processing of customer statements and photos

If you provide a personal statement and/or photo, we will use this data exclusively for publication on our website and in other communication channels such as social media or newsletters. The processing will only take place with your express consent.
In addition, we also process your e-mail address in this context in order to send you a voucher as a thank you.
You can revoke your consent at any time by contacting us at livia@livk.co.uk. After a revocation, the data will be deleted within 14 days. Your data will not be passed on to third parties, unless this is technically necessary (e.g. hosting services).
 

14. Use of Typeform


We utilize Typeform (https://www.typeform.com/) to collect and manage form responses and surveys. Typeform is a third-party service provider that processes data on our behalf. Information submitted through Typeform is subject to its Privacy Policy, which outlines how your data is handled and protected. We ensure that the data collected via Typeform is used solely for the purposes stated in our forms and is kept secure in accordance with applicable data protection laws. By submitting information through our forms, you consent to the processing of your data as described. By submitting information like your name, surname and e-mail address through our forms, you consent to the processing of your data as described.

15. Use of UTM Parameters for Tracking


As part of our marketing and lead generation efforts, we use UTM parameters to track the performance of our campaigns. UTM parameters are small text snippets added to the URLs of our marketing materials (such as emails, advertisements, or social media posts). These parameters allow us to analyze how users interact with our campaigns and to improve the effectiveness of our marketing strategies.
 

Data Collected through UTM Parameters:

  • Traffic Source: Information about where a user clicked on our content (e.g., Google, social media platforms, newsletters).
  • Campaign Details: Identifiers related to the specific marketing campaign (e.g., campaign name, medium, or content type).
  • Behavioral Insights: Information about user interaction with the linked content or landing page.

Purpose of Tracking

The information collected using UTM parameters is processed exclusively to:

  • Analyse the success and performance of our marketing campaigns.
  • Improve our marketing activities and tailor content to user preferences.
  • Ensure that users are directed to the correct landing pages.
     

16. Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights in relation to the handling of your Personal Data:

  • you have the right to request details of your Personal Data held about you by us;
  • you have the right to have inaccuracies corrected for Personal Data held about you by us;
  • you have the right to have Personal Data held about you erased / deleted;
  • you have the right to object to direct marketing being conducted based upon Personal Data held about you by us;
  • you have the right to restrict the processing for Personal Data held about you by us, including automated decision-making;
  • you have the right to data portability for Personal Data held about you by us; and
  • you have the right to withdraw your consent to our processing of your Personal Data at any time.

You can exercise any of your rights outlined above by contacting us at info@rmtsoft.de and we will try to respond to all legitimate requests within one month. Where we receive a large number of requests, or receive especially complex requests, this may be extended by a maximum of two further months. If we fail to meet these deadlines or if you feel your rights have not been adequately respected, you may complain to the relevant data protection regulator. For the purposes of the United Kingdom, this is the Information Commissioner's Office, the details of which may be found here. For the purposes of Lower Saxony (being the region of Germany in which we are registered), this is the Landesbeauftragte für den Datenschutz Niedersachsen (Lower Saxony DPA), the details of which may be found here.

17. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our Website and, where appropriate, notified to you by e-mail.

18. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to datenschutz@rmtsoft.de